Sales Support Administrator

Energy Federation, Inc. 2018-05-21T20:25:53+00:00

Energy Federation, Inc., (EFI), a national leader in promoting energy efficient and renewable energy is looking for a Sales Support Administrator for our Sales group. Ideal candidate must have excellent organizational, written and oral communication skills. Must also be out-going and display a high degree of professionalism with the ability to continuously prioritize, multitask, and work well under pressure and within tight deadlines.

Primary Responsibilities:

  • Serves as primary contact for sales email accounts
  • Process sales orders and update customer accounts
  • Reply to customer inquiries via email regarding products and services
  • Produce standardized customer correspondences.
  • Make outbound follow up calls to customers regarding order related and shipping inquiries
  • Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  • Process customer returns
  • Work closely with the Logistics department to resolve any product or shipping issues
  • Work Closely with Sales and Marketing to understand customer policies and procedures.
  • Help train new employees as necessary.
  • Track open orders and back orders
  • Process and file customer correspondence accurately.
  • Assist with administrative duties and special projects for multiple departments.
  • Other duties as assigned.

EDUCATION/EXPERIENCE:

  • A High school diploma is required. 
  • BS / BA degree preferred.
  • One to two years related experience and/or training; or equivalent combination of education and experience
  • Previous proven customer service experience required.

SPECIFIC KNOWLEDGE AND SKILLS:

  • Interest in the energy conservation industry and willingness to support EFI’s mission statement.
  • Excellent organizational and proven verbal and written communication skills.
  • Ability to prioritize and multitask, with a strong attention to detail is mandatory
  • Must be a self-starter with the ability to work independently
  • Proficiency in Microsoft Software, especially Word and Excel required
  • Ability and willingness to work cooperatively with others
  • High degree of discretion dealing with confidential information
  • Willingness to learn products, policies and procedures on an ongoing basis. 
  • Ability to be flexible to ongoing program and process changes.
  • A professional attitude and a desire to succeed.
  • Standard hours are Monday – Friday 8am-5pm; must have some flexibility to complete tasks at various times to meet client deadlines

Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k. This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability and join a fast growing industry. Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org.

View all job openings

Energy Federation, Inc. offers an outstanding benefit package including medical, dental, disability, life insurance and 401k.  This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability plus join a fast growing industry.  Please visit us at www.efi.org.

Energy Federation, Inc. is an equal opportunity employer.

Please email cover letter, resume and salary requirements to jobs@efi.org.

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