Put simply, Energy Federation (EFI) respects your privacy.

INFORMATION WE COLLECT: Cookies and IP addresses are used to record sessions on our Web sites. The contact information you provide in conjunction with orders placed through energyfederation.org will be used as it relates to your order. We email customers order confirmations, and sometimes need to contact customers relating to backordered product or undeliverable packages, but customer information is treated confidentially.

WEB SERVER SECURITY: EFI's web servers are hosted in a secure data center with 24 hour physical surveillance as well as electronic intruder detection monitoring. Both EFI's corporate domain (efi.org) and EFI's e-commerce domain (energyfederation.org) are Secure Sockets Layer-enabled servers using Geotrust Quick SSL 128-bit encryption with extended validation, providing among the strongest possible level of online security currently available. EFI's energyfederation.org e-commerce domain further undergoes rigorous security checks each day, verified by the McAfee Secure Hacker Safe mark displayed on the site.

DISCLOSURE OF INFORMATION: Energy Federation does not provide customer information to unaffiliated third parties for their own independent purposes. EFI does have relationships with other companies and organizations ("affiliated third-parties"), such as electric and gas utilities, for which which we operate a range of programs for their customers, including the provision of co-branded online stores and/or promotion code offers. EFI does report order activity from these initiatives to these affiliated third-parties, but only information related to orders originating from those affiliated third-party initiatives is shared. EFI has signed non-disclosure agreements (NDA) in place with many of these clients, but as a matter of course EFI adheres to the principals of NDAs with all client programs. Other affiliated third-parties would include companies that facilite the processing of orders, such as credit card processing banks, and we require that those vendors maintain equivalent high standards of conduct relating to customer privacy.

Affiliated organizations and companies, however, may have confidentiality and privacy policies different than EFI's. For instance, affiliated third-parties may elect to use information related to the co-branded online store that EFI offers for their benefit or a promotion code offer to promote other programs. Customers would know if their transaction were through an affiliated third-party if the promtion code were provided by an organization or company other than EFI, or if the online store included branding from an organization or company other than just EFI's.

For EFI's own online customers, we do not sell our customer lists to other companies, we do not send unsolicited e-mails, we do not telemarket, and we do not obtain or share information relating to other programs operated by EFI, either internally or externally.

EMPLOYEE ACCESS: All employees undergo a background check prior to hiring. Access to customer information is limited to employees with a business reason to view the information. All EFI employees are responsible for maintaining the confidentiality of customer information.

INQUIRIES: Customers who have questions about the privacy of their information are encouraged to contact us.