Utilities across the country have been working around the clock for the last few months to try and pivot to abide by new restrictions and guidelines while keeping their programs running successfully. It’s been challenging but they have proven to be innovative and creative as they formed new ways to support their customers in their time of need.
In-home energy audits and visits quickly became prohibited. Instead of canceling this massive initiative, many utilities moved to a virtual experience. Connecting to the customer via video call or phone call, auditors have been able to still provide their expertise and recommendations to customers to help them save energy in their homes.
While the virtual audit isn’t going away just yet, some utilities are starting to plan for the return of the in-home audit and what that will look like. One thing is for sure – they will need protection and precaution. PPE gear such as face shields, masks, and coveralls will be critical in making the customer feel comfortable letting auditors back in their homes.
The challenge is that all safety equipment and wearables are difficult to come by. Manufacturers have been struggling to keep up with demand. EFI is happy to announce that we’ve got our utility contractors (as well as other businesses that must enter homes to provide their service) covered – literally!
How Does PPE Equipment Work?
EFI now offers health and safety gear and products at great prices. There is more product being added every day and there is more on the way to keep our contractors protected while providing their clients with quality service.
We are very excited to be able to combine the convenience of online shopping with the importance of energy and water efficiency. Customers can have a personalized shopping experience and know they are purchasing high-end products that will help them save energy and water.Steve Z. General Manager of Glendale Water & Power
We had just moved to our new home and really needed to shore up the heating system, figure out how we could afford new windows (they were original), and find out why our heat never stayed in the house. We worked with MassSave and EFI to assess our home, qualify for, and fulfill a heat loan. We were up and running with a new heating system, with a zero interest heat loan in about a week! This couldn't have been easier, and, to be honest, more needed. Thank you EFI and MassSave!Ryan D, Mass Save Marketplace Customer
We’re excited to partner with EFI! Using our existing programs, customers have saved millions of dollars in energy costs over the years. The PPL Marketplace certainly will add to those savings.Mary Ann M. Manager of PPL’s residential EE programs
We worked with EFI to create a product marketplace to offer our customer base an easy to use shopping portal. Our goal this year was to move 500K bulbs across all of our jurisdictions, and the EFI's marketplace and marketing expertise ensured that that number was hit by Q3. These guys know what they are doing, its just that simple.Ron S. Manager – Planning and Evaluation
I am always very happy with your service. I am proud that you want to help us save energy - I bought a ton of light bulbs. Thank you for being one of the few services I use that I can feel good about!Tracey Kitchens - Duke Energy Marketplace Customer
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