We’re kicking off the summer months with the spotlight on Amber Caravantes, one of EFI’s Operations Specialists. In her role, Amber focuses on our client, Duke Energy and oversees all of Duke Energy’s QC results, invoicing, and product setups. She is also looking to update and/or amend any program invoicing issues that our program coordinator group encounters on a daily basis.
Amber’s history with EFI goes way back – five years ago, she walked through the EFI doors as a Call Center Representative, very green and very eager to learn. Since then, over time, Amber grew and evolved with the company. She became a 1st level Customer Service Representative, then a 2nd level Customer Service Representative, and as she continued to excel, she became a Night Shift Team Lead and then a Customer Service Supervisor.
Amber didn’t stop there! A year later, she became a Sales Support Representative and then filled a new EFI position created called Client Ambassador. As time went on, she continued to grow as a Client Ambassador, moved into a Program Coordinator role, and, ultimately landed as our Operations Specialist, a role she feels she was meant to blossom into during her time here.
Outside of the office, Amber is a Jeep aficionado and gardener. When she’s not working on her 2 Jeeps, she’s tending to her indoor lemon tree, banana tree, and pineapple plant (fun fact from Amber – the pineapple plant only grows one pineapple every three years!).
While her Jeeps may not be the most eco-friendly vehicle (though she has modified her daily driver to have it omit less CO2 and be more gas efficient), she tries to make up for it by switching all her light bulbs to LEDs, install NEST thermostats in her home (and her family’s homes!), and recycle as much as possible.
As a Criminal Justice student, succeeding in the Energy Efficiency field was not in Amber’s plans but she believes it is where she was always meant to be. She loves what she does (that is clear to all around her!) and is excited to see where it leads her.
We’re excited as well, Amber! We love having you as part of the EFI team and your growth here impresses us all greatly!
We are very excited to be able to combine the convenience of online shopping with the importance of energy and water efficiency. Customers can have a personalized shopping experience and know they are purchasing high-end products that will help them save energy and water.Steve Z. General Manager of Glendale Water & Power
We had just moved to our new home and really needed to shore up the heating system, figure out how we could afford new windows (they were original), and find out why our heat never stayed in the house. We worked with MassSave and EFI to assess our home, qualify for, and fulfill a heat loan. We were up and running with a new heating system, with a zero interest heat loan in about a week! This couldn't have been easier, and, to be honest, more needed. Thank you EFI and MassSave!Ryan D, Mass Save Marketplace Customer
We’re excited to partner with EFI! Using our existing programs, customers have saved millions of dollars in energy costs over the years. The PPL Marketplace certainly will add to those savings.Mary Ann M. Manager of PPL’s residential EE programs
We worked with EFI to create a product marketplace to offer our customer base an easy to use shopping portal. Our goal this year was to move 500K bulbs across all of our jurisdictions, and the EFI's marketplace and marketing expertise ensured that that number was hit by Q3. These guys know what they are doing, its just that simple.Ron S. Manager – Planning and Evaluation
I am always very happy with your service. I am proud that you want to help us save energy - I bought a ton of light bulbs. Thank you for being one of the few services I use that I can feel good about!Tracey Kitchens - Duke Energy Marketplace Customer
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