BOSTON, Feb. 4, 2021 /PRNewswire/ -- As 2021 races to a quick start, EFI finds it important to halt and take a moment to reflect on what 2020 brought to the table. Amongst an incredibly challenging year, 2020 was packed with successes and learnings for both our organization and our clients which included:
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Together, utilities and EFI helped customers save approximately 338 million annual kWhs, which is equivalent to $35M in annual cost savings! This further bolstered EFI’s mission, which is to encourage people to use our planet’s limited energy and water resources wisely by offering them high quality conservation products at an affordable price. Nothing rang truer in 2020 given the unprecedented struggles and changes all homeowners and business owners were forced to endure.
New Biz: 9 New Marketplaces!
2020 forced utilities to reflect on all programs and identify what was working and what was lacking. EFI’s technologies help make energy-efficient choices easy and affordable, and for those reasons, EFI was awarded multiple new utility marketplaces.
Reaching Low to Moderation Income (LMI) Customers
EFI partnered with Fannie Mae to help utilities identify and engage LMI customers. EFI generated a personalized customer journey to help these customers in a time of need. Customers received access to a free smart thermostat with the use of a unique promotion code. Easier said than done? WRONG! It’s that easy. https://www.efi.org/resources/white-papers/reaching-an-underserved-community/
Energy Savings through COVID Kits
With stay-at-home orders in place, utility customers were faced with increasing utility bills and the real possibility of having to choose what bill to pay. Instead of asking customers to order energy efficient products online, EFI worked with utilities to target those most in need, and sent energy-saving products right to their customers' doorsteps - at no cost to them! -> https://www.efi.org/resources/covid-19/how-utilities-are-responding-to-the-customers-fear/
We are very excited to be able to combine the convenience of online shopping with the importance of energy and water efficiency. Customers can have a personalized shopping experience and know they are purchasing high-end products that will help them save energy and water.Steve Z. General Manager of Glendale Water & Power
We had just moved to our new home and really needed to shore up the heating system, figure out how we could afford new windows (they were original), and find out why our heat never stayed in the house. We worked with MassSave and EFI to assess our home, qualify for, and fulfill a heat loan. We were up and running with a new heating system, with a zero interest heat loan in about a week! This couldn't have been easier, and, to be honest, more needed. Thank you EFI and MassSave!Ryan D, Mass Save Marketplace Customer
We’re excited to partner with EFI! Using our existing programs, customers have saved millions of dollars in energy costs over the years. The PPL Marketplace certainly will add to those savings.Mary Ann M. Manager of PPL’s residential EE programs
We worked with EFI to create a product marketplace to offer our customer base an easy to use shopping portal. Our goal this year was to move 500K bulbs across all of our jurisdictions, and the EFI's marketplace and marketing expertise ensured that that number was hit by Q3. These guys know what they are doing, its just that simple.Ron S. Manager – Planning and Evaluation
I am always very happy with your service. I am proud that you want to help us save energy - I bought a ton of light bulbs. Thank you for being one of the few services I use that I can feel good about!Tracey Kitchens - Duke Energy Marketplace Customer
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