This month, we're excited to honor and introduce Chris Palaima, our Director of Customer Experience. Chris is responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer with his Data Processing, Customer Service, and Training teams.
Chris's career in the Energy Efficiency space started as pure luck. He started as a temporary employee but found many opportunities within EFI and took on every challenge thrown his way. "I had the will. EFI gave me the skills, direction, and foundation I needed to propel my career" he says.
Since those early days, Chris has managed ventures from nearly every department here from our warehouse management system, to launching OnBase, to other projects such as 4DX, IMS, LMS, and a professional development program.
Launching OnBase, a paperless workflow system, was monumental for both EFI as a company as well as for Chris's career. It was the 2nd major project he was a part of that allowed EFI to utilize a paperless solution. As the leader of the OnBase project, Chris had to learn a new system inside and out, convert all existing paper processes for our Downstream programs, and launch it internally. OnBase was launched successfully and we continue to see the positive impact of OnBase to this day!
Outside of the office, Chris is an avid sports fan, supporting all the New England team alongside his wife and two dogs (a Husky named Chance and a German Sheppard/Husky mix named Lola) from their mini basement theater. He is also very close to his two brothers and from a young age, Chris took it upon himself to be their role model and show them how hard work with a positive attitude can get them anywhere they wanted to go.
Through working with EFI, Chris has expanded his overall awareness of human's impact on the environment and understand his responsibility to do his part, whether it's recycling or avoiding using products such as plastic or Styrofoam. He has also made efforts to replace nearly all the appliances him his home to Energy Star appliances and recently made the switch to Nest thermostats.
We're glad you landed here at EFI, Chris! We can't wait to see what challenge you take on next!
We are very excited to be able to combine the convenience of online shopping with the importance of energy and water efficiency. Customers can have a personalized shopping experience and know they are purchasing high-end products that will help them save energy and water.Steve Z. General Manager
We had just moved to our new home and really needed to shore up the heating system, figure out how we could afford new windows (they were original), and find out why our heat never stayed in the house. We worked with MassSave and EFI to assess our home, qualify for, and fulfill a heat loan. We were up and running with a new heating system, with a zero interest heat loan in about a week! This couldn't have been easier, and, to be honest, more needed. Thank you EFI and MassSave!Ryan D, Mass Save Marketplace Customer
We’re excited to partner with EFI! Using our existing programs, customers have saved millions of dollars in energy costs over the years. The PPL Marketplace certainly will add to those savings.Mary Ann M. Manager of PPL’s residential EE programs
We worked with EFI to create a product marketplace to offer our customer base an easy to use shopping portal. Our goal this year was to move 500K bulbs across all of our jurisdictions, and the EFI's marketplace and marketing expertise ensured that that number was hit by Q3. These guys know what they are doing, its just that simple.Ron S. Manager – Planning and Evaluation
I am always very happy with your service. I am proud that you want to help us save energy - I bought a ton of light bulbs. Thank you for being one of the few services I use that I can feel good about!Tracey Kitchens - Marketplace Customer
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